We invest in craftsmen who care and in materials that are built to last, and our hope is that the products you receive will clearly reveal what our company stands for and that is to provide each and every customer with a great experience and high quality products.

As intentional as we are about this, we recognize that issues can still exist.

Returns are easy. Just email us and include your order number. We’ll send you a return label.

Here are the rest of the details:

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are not returnable. To complete your return, we require proof of purchase, which can usually be satisfied by providing your order number and other pertinent details.

There are certain situations where refunds are not granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 20 days after delivery.
• Any item that is part of a special order, bulk order, custom order or separately invoiced order.
• Any item not purchased directly from Cuero Bags.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed WITHIN 2 WORKING DAYS, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form on the website.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using the contact form on the website.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

Shipping

If you are within the 20 day return period, and otherwise qualified for a return or exchange, we will pay for return shipping within the USA. Simply contact us through the website or the email address you received when purchasing. Our free return shipping is good only one time. Special circumstances will be considered on a case by case basis.

To obtain a return shipping label, contact us through the website. Returned/exchanged items should be sent to: Email : urbandezire@gmail.com

Shipping
To return your product, you should mail your product to Street Number 4, Santosh Nagar, Tekari, Gayariawas, Central Area, Udaipur, Rajasthan 313001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.