Warranty
At Urban Dezire, we take immense pride in the craftsmanship and quality of our leather bags. We stand by our products and offer a limited warranty to ensure customer satisfaction.
Warranty Coverage
Our warranty covers manufacturing defects in materials and workmanship under normal use for a period of:
✅ 12 months from the date of purchase for all leather bags.
✅ 6 months for leather accessories such as wallets, belts, and pouches.
What’s Covered?
✔ Defective stitching or craftsmanship issues.
✔ Hardware malfunctions (zippers, buckles, clasps).
✔ Material defects leading to premature wear and tear.
What’s Not Covered?
❌ Damage caused by accidents, misuse, or improper care.
❌ Normal wear and tear, scratches, or color fading.
❌ Water damage, stains, or chemical exposure.
❌ Unauthorized repairs or alterations.
How to Claim Your Warranty
If you experience an issue covered by our warranty, follow these simple steps:
1️⃣ Fill out the warranty claim form below.
2️⃣ Upload clear photos of the defect along with proof of purchase.
3️⃣ Our team will review your request within 5-7 business days.
4️⃣ If approved, we will repair or replace the item at no additional cost.